Returns

At Coop, we want every customer to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward and convenient returns process to make it as simple as possible. Most items can be returned within 100 days of purchase, although this policy does not cover products purchased from Amazon. To initiate a return, customers can use our 24/7 self-service returns portal, which provides step-by-step instructions and a pre-paid return label for a smooth, cost-free process. Once we receive your returned item, we process refunds quickly, issuing a full reimbursement to the original payment method within two business days.

Before deciding to return an item, customers are encouraged to schedule a complimentary consultation with one of our Coop pillow specialists. These consultations allow you to discuss your needs and concerns with an expert who can provide guidance, suggest adjustments, or recommend an alternative solution that might better meet your comfort and sleep requirements. Many customers find that a consultation helps resolve issues without the need to return the product, ensuring you get the most out of your purchase while avoiding unnecessary returns. Scheduling a session is simple and can be done online, providing personalized assistance from the comfort of your home.

Our returns program is designed not only for convenience but also with a sense of social responsibility. When pillows are returned to our headquarters, our team carefully inspects and sorts the items. Gently used pillows that remain in good condition are donated to local charities, helping those in need while reducing waste. This approach ensures that your returns benefit the wider community and support sustainability efforts, reflecting our commitment to ethical business practices.

For items purchased through Amazon, returns must be handled directly with their customer service team by emailing CoopSleepGood@outlook.com or calling (805) 293-1574. Purchases made at Target or Walmart are managed by their respective stores, so we recommend contacting the specific retailer for instructions on returning those products. Our team is always available to answer questions or provide guidance on how to proceed with any return or exchange, ensuring a smooth and stress-free experience for every customer.

We take pride in making the returns process simple, transparent, and supportive. From initiating a return online to speaking with our pillow consultants or arranging a refund, our goal is to provide solutions that leave our customers feeling valued, supported, and confident in their purchase. We are committed to high-quality customer care and strive to make every interaction with Coop positive, helping you enjoy the best possible sleep experience while knowing that assistance is always just a call, email, or click away.

Your satisfaction is our top priority, and we continuously work to make returns, consultations, and customer support as seamless and helpful as possible. Our mission is to ensure that every Coop customer feels confident and comfortable with their purchase, backed by a team dedicated to providing prompt, friendly, and effective service in every situation.